Incident Review: Webhook Queue Saturation
Webhook queue latency increased after a deployment changed retry backoff from exponential to fixed intervals.
- Webhook delivery was delayed for approximately 23 minutes.
- No customer data was lost.
- Retries completed after rollback.
Related context: operations archive page.
Action items
- Restore exponential backoff defaults.
- Add queue saturation simulation to staging checks.
- Require release notes for retry behavior changes.